Frequently Asked General Questions

For technical-related questions please go to our Frequently Asked Technical Questions page

Our courses start at 9am and finish around 5pm, though on occasion they run might be a bit later. We recommend delegates arrive at 8.30am for registration. 

There will be an exam held for each course. For more information on specific training courses please look on this page for your course: View our technical fire courses (fia.uk.com)  

Do I need to be an FIA member to attend the training courses? 

No, all our training courses are open and anyone may attend. However, our members receive a significant discount on training courses, in some instances companies only need to book 2 or 3 courses to make their money back,  if you are interested in becoming an FIA member or email [email protected]  or call us on 020 3166 5002 and select Membership 

Yes, we are happy to run dedicated training courses. For more information call us on 020 3166 5002 and select Training

The annual fee for a member company is based on the fire-related annual turnover of the company.

See the full fee structure

All the details relating to membership criteria, how you can join and how we can help you achieve the required criteria can be found in our membership section

You will need to already have or be on your way to getting Third Party Certification - learn more here 

We offer a ‘Route to Certification’ consultancy with our in house Compliance Manager. 

This is a step-by-step process to help you gain the correct certification and take your business to the next level - learn more here 

We offer probationary membership for companies who can prove they are signed up with a certification body and working towards it.  This gives you up to a year to gain the certification, during which time you will have full access to the benefits of membership, including training discounts.  To apply please fill out the membership enquiry form (available here) stating which certification body you are signed up with and which scheme you are undertaking with them.  Our team will then send you an application form with 48 hours.

Fill out the membership enquiry form (available here) and our membership team will come back to you within 48 hours

Fill out the membership enquiry form (available here) and our membership team will come back to you within 48 hours

No, there is no requirement in place to hold our qualifications, just third-party certification at a company level. If you become a member first, then you will gain access to discounts on our training and qualifications.

We offer a ‘Route to Certification’ consultancy with our compliance manager. 

This is a step-by-step process to help you gain the correct certification and take your business to the next level - learn more here 

You can reset your password using the reset password function here .

A nominated rep is the main contact on your membership account.  As the membership is under the company name we require a nominated rep for each member company.  Their role is to:

  • Receive VIP information from the FIA
  • Receive the AGM Council voting and ballot documentation each year
  • Be the main contact for any issues with the account
  • Have overall authority for the cancellation of membership should it be required
You can pay any invoice using this form here.

Here are some of the other common issues :

  • I tried using the reset password function, but it has not worked, what do I do?
  • I cannot remember who has access on our account?
  • How do I add or remove someone from our account?
  • Our company details are incorrect – how can we update them?
  • My company is a member – How do I get members access to the website?
  • How do I find out who our nominated rep is?

For all of the above the best thing to do is to contact on our Membership Team on [email protected]

All the info on our councils and how you can join can be found here: FIA Company Structure  

If you have any technical questions please email [email protected] but before doing so please check our specific Frequently asked technical questions: Frequently Asked Technical Questions (FATQ) (fia.uk.com)

If it urgent please call us on 0203 3166 5002 and select the Technical option. 

Please forward your Invoices, Credit Notes and Statements to [email protected]  
Please send your Remittances to [email protected]
If you have any portal/EWS1 questions please email [email protected] but before doing so please check our specific EWS1 frequently asked questions page: EWS1 Frequently Asked Questions (fia.uk.com) 
For any events queries please contact [email protected]  

With our newsletters, you can advertise your business at a competitive price and with a straightforward process. To learn more, simply look at our media pack available on our website. Begin promoting your business today!  View our media pack here The FIA: Promoting professional fire safety

 

We can, to learn more, simply look at our media pack available on our website. 

The FIA: Promoting professional fire safety

FIA Hampton:  Tudor House, Kingsway Business Park, Oldfield Road 
Hampton, Middlesex, TW12 2HD 

General Enquiries: [email protected] 

Training: [email protected] 

Membership: [email protected]   

Technical: [email protected]  

Building Safety Information Portal: [email protected]  

Events: [email protected]   

Finance: [email protected]